Privacy Policy

I am dedicated to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how I collect, use, store, disclose, and protect your personal information when you interact with my services, products, or communicate with me.

1. Information I Collect

To provide effective care and services, I may collect the following types of information:

• Contact Information: This includes your full name, email address, postal address, and phone number.
• Account Information: If you create an account with me, I may collect your username, password, and other account-related details.
• Payment Information: When you make purchases or payments for consultations, I may collect your payment card details or other relevant payment information.
• Medical Information: This includes your medical history, conditions, and details shared during consultations.
• Usage Information: Information about your interactions with my website, products, and services.
• Technical Information: Such as your IP address, browser type, device details, and cookies.
• Other Information: Any additional information you voluntarily provide, such as feedback, survey responses, or communications.

2. How I Collect Personal Information

All personal information is collected directly from you. This usually occurs during:

• Initial consultations via medical history forms or discussions.
• Subsequent consultations to update or expand on your health details.
• Interactions on my website, including account creation or form submissions.

3. How I Use Your Information

I use your personal information for the following purposes:

• To deliver and maintain my services, including analyzing medical conditions and recommending appropriate therapies or remedies.
• To process payments and manage bookings for consultations, courses, or products.
• To communicate with you via email, phone, video calls, or online messaging.
• To personalize your experience and provide tailored content.
• To analyze and improve my website, products, and services.
• To comply with legal, regulatory, and licensing obligations.

4. Disclosure of Your Information

I treat your personal information with the utmost confidentiality and do not share it without your consent, except in the following circumstances:

• Service Providers: I may share information with trusted third-party platforms, such as Acuity Scheduling or Teachable, to facilitate appointment bookings or course access.
• Legal Obligations: I may disclose information to comply with legal requirements or respond to lawful requests.
• Business Transactions: If my business is sold, merged, or transferred, your information may be part of the transaction, subject to confidentiality agreements.

5. How I Store Your Information

I take stringent measures to ensure the security of your personal information:

• Digital Records: Records are securely stored on a password-protected computer with regular backups to prevent data loss.
• Booking System: Your name and contact details are stored securely on Acuity Scheduling to manage appointments and process payments.
• Email and Marketing: I use Mailchimp to manage email communications, including updates and offers. You can unsubscribe at any time, and unsubscribed emails are archived to prevent re-adding.
• Course Access: If you enroll in courses, your information is securely stored on the allocated course platform to enable access.

6. Retention of Information

I retain your personal information as follows:

• General Records: I keep records for seven years after your last consultation.
• Minors: Records for individuals under 18 are retained for seven years after they reach adulthood.

After these periods, all records are securely destroyed or permanently deleted.

7. Cookies and Tracking Technologies

I may use cookies and similar technologies to collect data about your online activities. You can manage your cookie preferences through your browser settings.

8. Your Rights

You have the following rights concerning your personal information:

• The right to access the information I hold about you.
• The right to request corrections to inaccurate or outdated data.
• The right to request the deletion of your personal information, where applicable.

If you wish to exercise any of these rights, please contact me. I will respond to your request within 14 working days.

9. Security

I implement reasonable technical and organizational measures to protect your personal information from unauthorized access, theft, or loss. However, no data transmission over the internet can be guaranteed as completely secure.

10. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. The most recent version will always be available on my website, and I will notify you of any significant updates.

11. Contact Me

If you have any questions, concerns, or complaints about this Privacy Policy or how I handle your personal information, please contact me.

This Privacy Policy is designed to ensure the confidentiality, integrity, and lawful handling of your personal information in all interactions with my services.